Brian Weinstock:
Just wanted to send you a note describing how happy we were with the quality
of work you and your team performed for us during our recent master bathroom
renovation project. From the beginning of the project, your workers were
professional, courteous, and knowledgeable, and were willing to answer any of
our questions or address our concerns. We also really appreciated your quick
response to e-mail and/or voice mail messages left for you. When issues or
problems arose, as they invariably do in projects such as these, we were able to
resolve them quickly by working together toward a mutually beneficial solution.
Finally, although the project ran over our original timeline expectations, we
believe the extra time spent was worth it in getting the quality work that your
team performed. Thanks again for all of your personal efforts in ensuring our
complete satisfaction.
Sincerely,
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Brian Weinstock
Home Install Pros
Brian,
We are very pleased with your work! You and all your sub-contractors were great
to work with. We appreciated your suggestions of how to implement our ideas. I
also was very impressed that any time I had a question, you'd call me back
immediately, or have a sub-contractor call me back immediately - I don't think
many contractors are so responsive and considerate. You followed through to be
sure we were completely satisfied with every detail. We're thrilled with the new
Water Tech tub - although we haven't used it quite as often as expected because
the new shower is so wonderful. Working with you all was a very nice experience
and we're pleased with all our results.
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Mr. Brian Weinstock
At the start of our project, we went over our extensive wish list of changes and
additions with you. It included just about everything we had thought about for
several years that we would like to do to upgrade or repair our house – add a
master bedroom & bath, remodel the kitchen, increase the kitchen and family room
size, finish the basement, modify several walls, plus replace the aging siding,
windows, exterior doors, and driveway. Since it was pretty extensive, we didn’t
really think we would be able to do everything and were ready to back off what
we felt we could do without.
Because the design that you and Sean developed was so appealing and your bid was
affordable, we signed on for the whole deal! The design not only increased our
living space, but it also opened up the existing areas in ways we hadn’t
imagined would be possible. There were a number of design features that caught
that attention of both of us – increasing the passage ways between rooms both
downstairs and upstairs, completely rebuilding the fireplace, and adding windows
and skylights to allow in much more natural light. Certain things appealed to
Sue – the beautiful designs possible with the tile and stone, the immaculate
granite surfaces, and the fluted finish on wood surfaces – while others to Bob –
MicroLam to hold up the back half of the house and several internal sections
(really impressive!), zoned heating/cooling (he didn’t think it would work – but
it did), plus the circulating pump to keep hot water available almost
instantaneously throughout the house.
You coordinated the work of your crews so that we always had living space,
eventually reworking all but two of the rooms in the house. Well, we had to
store our stuff somewhere! Since we both work full time, we often felt like we
were in a foot race to keep up with you on the various design points and
specifications. Yet you always supported us as we filled in the many blanks you
needed to keep the project moving forward.
When we think of you, your focus on customer satisfaction always comes to mind.
We could only hope that other businesses were half as focused on it as you have
been. In fact, whenever we asked about doing something, it seemed like your
response “We can do that!” was out before we even finished our question. As a
result, we ended up making changes and additions after the project was going, as
you well know.
Your crews were excellent throughout the project. Their craftsmanship shows up
in the finished product - the best testimonial to the work that each did. You
offered us an excellent value, and we are really pleased to offer our
recommendation of your services to others based on the project at our home.
Sincerely,